Shipping policy

Shipping Policy

At Menvault, we are committed to delivering your orders efficiently and securely. Below are our shipping terms and conditions.

Shipping Timeline

Orders are processed and shipped within 7-15 business days from the date of purchase. Processing times may vary depending on product availability and order volume. Once your order is dispatched, you will receive a tracking number via email.

Shipping Regions

We currently ship to most countries worldwide. Shipping costs and delivery times vary by destination. International customers should note that they are responsible for any customs duties, taxes, or import fees that may apply to their orders.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor your package's progress. Please allow 24-48 hours for tracking information to update in our carrier's system.

Customs and Delays

Menvault is not responsible for delays caused by customs clearance, border inspections, or other government-related processes. These delays are beyond our control, and we recommend contacting your local customs office for information on import regulations.

Damaged or Lost Packages

If your package arrives damaged or does not arrive within the expected timeframe, please contact our support team at supportmenvault@gmail.com with proof of delivery or photos of the damage. We will investigate and work with the carrier to resolve the issue.