Refund policy

Refund Policy

At Menvault, customer satisfaction is our priority. We offer a straightforward refund policy to ensure a hassle-free shopping experience.

Refund Window

You have 30 days from the date of purchase to request a refund. Refund requests made after this period will not be accepted.

Eligibility Conditions

To be eligible for a refund, items must be:

Unused and in original condition
In original packaging with all tags and labels intact
Not damaged due to misuse or customer negligence
Accompanied by proof of purchase

Refund Process

To request a refund, please contact our support team at supportmenvault@gmail.com with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your item, refunds will be processed within 7-10 business days to your original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the refund is due to a Menvault error or defective product. In such cases, we will cover return shipping costs.

Non-Refundable Items

The following items are not eligible for refund:

Customized or personalized products
Items marked as final sale
Products damaged due to customer mishandling
Items without original packaging or documentation

Exceptions

If you receive a defective, damaged, or incorrect item, we will provide a full refund or replacement at no cost. Please report these issues within 7 days of receipt by contacting supportmenvault@gmail.com.